FM360s
Before you reach out
Most day-to-day questions (password resets, adding employees, adjusting permissions) are handled by your company's FM360s administrator — check with them first.
For anything else — a bug, a feature request, or a billing question — email or call us directly.
FM360s is provided to your organization under a business license. Individual accounts are created and managed by your employer's system administrator.
Frequently Asked Questions
I can't log in to the app.
Your account is created by your company's FM360s administrator. If you've forgotten your password or don't have an account yet, contact your site administrator, or reach out to us at [email protected] and we'll help coordinate.
How do I report a breakdown or submit a maintenance request?
Open the app, tap "Report Breakdown" or "New Request" from the dashboard, fill in the details, and submit. The right team is notified automatically, and you can track its status from the same screen.
Is my company's data kept private from other companies using FM360s?
Yes. Every client runs on their own fully isolated database and application instance. Your data is never shared, combined, or made visible to any other organization on the platform.
Which platforms are supported?
FM360s is available as a web application and as native iOS and Android apps for both the Compound and Factory products. See the Apps page for download links.
I found a bug or have a feature request.
Email [email protected] with details — a screenshot or a short description of what you expected to happen helps us resolve it faster.
How is FM360s priced?
FM360s is licensed directly to organizations under a business agreement — reach out via Request a Demo and our team will walk you through pricing for your facility.